Add value to your products with a 24 hour medical helpline staffed by doctors and nurses. Accessible from anywhere in the world, you can give your policyholders added peace of mind with access to medical information and advice at any time of the day or night.

Policyholders can use the medical helpline as part of their benefit package to access useful medical information and advice on matters ranging from a confidential discussion of symptoms and worries to advice on common medical problems, vaccinations, international pharmaceutical equivalents or information and advice on a range of lifestyle issues. 

It is a particularly valuable benefit for policyholders struck by medical concerns late at night and wanting the reassurance of speaking to a medical professional, or whilst abroad and away from the medical support and services they are used to.

This service has a high perceived value that can enhance and differentiate your products.  It can also help boost retention rates by introducing a valuable and useable benefit on insurance products where claims frequency is low and opportunities to build a relationship with the customer are limited.

The service includes:

• General medical advice and discussion of common medical problems
• The opportunity to discuss symptoms and worries confidentially
• Travel health information pre- and post-travel
• Pre- and post-operative treatment advice
• Advice and information on a range of lifestyle issues
• Advice relating to the NHS and an understanding of NHS procedures
• Advice on common chronic medical conditions. E.g. Diabetes, heart disease, asthma, stroke
• Explanation of counselling services available and details of accredited counselling organisations
• Patient drug information

For more information, contact us at sales@healix.com