Our medical helpline is staffed by doctors and nurses and can be made available to policyholders anywhere in the world and at any time.

Policyholders can use the medical helpline as part of their benefit package to access useful medical information and advice on matters ranging from a confidential discussion of symptoms and worries to advice on common medical problems, vaccinations, international pharmaceutical equivalents or information and advice on a range of lifestyle issues. 

This service has a high perceived value by policyholders and could therefore be a tender winning proposition for clients with an older target audience, new parent groups, expatriate groups, or client groups who are simply known for providing customers with high quality products and services.

The service includes:

• General medical advice and discussion of common medical problems
• The opportunity to discuss symptoms and worries confidentially
• Travel health information pre- and post-travel
  • Vaccinations
  • Destination medical facilities
• Pre- and post-operative treatment advice
• Advice and information on a range of lifestyle issues
  • Nutrition and dietary information
  • Fitness and exercise advice
  • Sports injuries
  • Reducing alcohol and cigarette consumption
  • Sexual health and contraception advice
• Advice relating to the NHS and an understanding of NHS procedures
• Advice on common chronic medical conditions. E.g. Diabetes, heart disease, asthma, stroke
• Advice on the following issues
  • female health
  • male health 
  • child healthcare
  • elderly healthcare
• Explanation of counselling services available and details of accredited counselling organisations
• Patient drug information
  • Equivalent drugs available overseas
  • Drug interactions and side effects
  • Understanding of drug issues related to pregnancy, children, the elderly and patients with concurrent medical conditions
  • Fact sheets on individual drugs

For more information, contact sales@healix.com or call +44 (0) 844 209 0136.