For policyholders, insurance only becomes a benefit if they claim. This means that the overwhelming majority of customers do not benefit from the purchased product year on year. And that means that customers do not see a tangible benefit.
Our medical helpline is staffed by doctors and nurses and can be made available to policyholders at any time of the day or night, 365 days a year.
It could be of real value to policyholders and therefore a real differentiator in acquiring or retaining business.
Policyholders could use the medical helpline as part of their benefit package to access useful medical information and advice ranging from a confidential discussion of symptoms and worries to advice on common medical problems, vaccinations, the equivalent of a prescribed drug in a foreign country or information and advice on a range of lifestyle issues.
This service has a high perceived value by policyholders and could therefore be a tender winning proposition for clients with an older target audience, new parent groups, expatriate groups, or client groups who are simply known for providing customers with high quality products and services.
The service includes:
- General medical advice and discussion of common medical problems
- The opportunity to discuss symptoms and worries confidentially
- Travel health information pre- and post-travel
- Vaccinations
- Destination medical facilities
- Pre- and post-operative treatment advice
- Advice and information on a range of lifestyle issues
- Nutrition and dietary information
- Fitness and exercise advice
- Sports injuries
- Smoking and alcohol consumption reduction
- Sexual health and contraception advice
- Advice relating to the NHS and an understanding of NHS procedures
- Advice on common chronic medical conditions. E.g. Diabetes, heart disease, asthma, stroke
- Advice on the following issues
- female health
- male health
- child healthcare
- elderly healthcare
- Explanation of counselling services available and details of accredited counselling organisations
- Patient drug information
- Equivalent drugs available overseas
- Drug interactions and side effects
- Understanding of drug issues related to pregnancy, children, the elderly and patients with concurrent medical conditions
- Fact sheets on individual drugs
For more information contact sales@healix.com or call +44(0) 844 209 0136.
- International medical emergency case management
- Repatriation & Evacuation
- Third party claims administration (TPA) services
- Medical risk assessment tools
- 24/7 medical helpline
- "Travel Oracle" website
"We're always on the lookout for ways to improve and differentiate our products and services and the Hibernian Health medical helpline provided by Healix adds real value. The fact that a team of doctors and nurses are available to our customers on the telephone at any time of the day or night is a benefit which customers value."
