For policyholders, insurance only becomes a benefit if they claim. This means that the overwhelming majority of customers do not benefit from the purchased product year on year. And that means that customers do not see a tangible benefit.
You can add value to your products with a medical helpline staffed 24 hours a day by doctors and nurses. Accessible from anywhere in the world, your policyholders will have added peace of mind knowing they can get medical information and advice at any time of the day or night.
This service has a high perceived value that can enhance and differentiate your products. It can also help boost retention rates by introducing a valuable and useable benefit on insurance products where claims frequency is low and opportunities to build a relationship with the customer may
The service includes:
- General medical advice and discussion of common medical problems
- The opportunity to discuss symptoms and worries confidentially
- Travel health information pre- and post-travel
- Pre- and post-operative treatment advice
- Advice and information on a range of lifestyle issues of NHS procedures
- Advice on common chronic medical conditions. E.g. Diabetes, heart disease, asthma, stroke
- Explanation of counselling services available and details of accredited counselling organisations
- Patient drug information
For more information contact sales@healix.com.
- International medical emergency case management
- Protocol Assistance
- Repatriation & Evacuation
- Third party claims administration (TPA) services
- Medical risk assessment tools
- Safiri™ Travel Policy Sales System
- 24/7 medical helpline
- "Travel Oracle" website
"We're always on the lookout for ways to improve and differentiate our products and services and the Hibernian Health medical helpline provided by Healix adds real value. The fact that a team of doctors and nurses are available to our customers on the telephone at any time of the day or night is a benefit which customers value."